Developing a certification examination FAQs
The FAQs on this page are related to developing our exams, program specific issues, and some additional topics related to the nature of actually sitting for an exam. For additional support items, please see our Test Candidate FAQs page.
General Topics
I didn’t have enough time to finish my exam. How do you determine how many questions will be on an exam/that a candidate would be able to answer?
During the exam creation process, we define a comprehensive set of specific and measurable knowledge, skills, and abilities needed to certify in that subject. The JVIDÊÓÆµ Content Development team then uses industry best practices to determine how much time the certification candidate possessing those attributes would need to complete each item. When exam forms are assembled, this information is one factor used to decide how many items can be completed within the time allowed for the examination. In addition, periodic psychometric analysis includes verification that proficient candidates have sufficient time to complete all items contained within that exam.
Am I able to review my answers? Or can I find out whether I answered a specific question correctly, or whether this answer affected my pass/fail status?
No. JVIDÊÓÆµ Certification exams are designed to measure candidates’ skills and abilities in this technology, not their ability to study or memorize specific questions that were on the exam. Qualified candidates will be able to pass this exam regardless of the questions asked. As a result, to protect the integrity of the certification process, JVIDÊÓÆµ does not share information about the specific questions that were missed.
-Contributed by Liberty Munson, Microsoft Psychometrician
There was an item on my exam that seemed much more difficult that the others. This was the second time I took the exam and I don’t remember a question that hard the first time. Are you sure the exams are equal?
Candidates attempting certification will see unique forms rather than a selection of items from a larger bank each time they take a certification examination. We take great care to ensure that each of the unique forms we offer fairly evaluates the performance of the candidate on that unique form. We manage this equating process through a scaling mechanism which sets the number of correct items required on each form independently of the other forms. In other words, while one form may require 20 items to be answered correctly for the certification level of 700, a second form may require 21 items to be answered correctly and a third may require 22 correct items.
While a specific item on a form can be different and potentially more difficult than similar items in other forms, items in those other forms are also different and potentially more difficult than items in this form. It is not our intent or procedure to exactly match the items across the various forms available in our certifications.
What does it take to be content subject matter expert for a certification examination?
Our ideal subject matter expert is someone who has 3+ years teaching courses related to that subject area and who also has 2+ years of professional experience working with that subject area. On most projects, we use a combination of teachers and industry professionals. Why is this mix important? The teachers understand who our target candidate is now. The industry professionals understand who our target candidate wants to become and the knowledge, skills, and abilities that will help them get there.
How and when will I get my exam results?
Computer based examinations allow for immediate scoring. Once you complete your exam, you will be presented with a results screen that indicates your final score and a pass/fail status. Your results will be posted and available in your JVIDÊÓÆµ transcript.
If you took a beta exam, you will only see an initial score upon completion of your examination and not a pass/fail status. You will typically receive your final score and pass/fail status six to eight weeks after the beta period ends. If you have a passing score at that time, you will receive the certification congratulations email. Your final results will also be posted in your JVIDÊÓÆµ transcript.
What is the best tip you can give me before I take my exam?
Read carefully and pay attention to the small details.
First, READ THE TUTORIAL! The Content Team has created this tool to help you have a successful exam experience so why not use it? Even if you have seen it before, take a few extra minutes to review the information. JVIDÊÓÆµ has some of our exam tutorials available to review at any time on our Exam Tutorials page.
Secondly, take the time to thoroughly read the question. Without overthinking, make sure you know the question/task. Overlooking the small details or reading a question wrong may cause a qualified candidate to needlessly lose valuable points.
Do my certifications expire?
Which exams can I take on a Mac? Do shortcuts work?
Compass for Mac allows you to administer specific exams in a native Mac environment, however the interface of the actual exams are based on Windows software. As the examinations were designed for optimal use in a Windows environment, if one method of completing a question (e.g., using keyboard shortcuts or right-clicking the mouse) does not work, you may need to try another. See our technical requirements page for a list of programs available in Compass for Mac.
What is the difference between a Live "in" the Application and a Live "with" the Application exam?
For Live-in-the-Application exams (e.g. Microsoft Office Specialist, Adobe Certified Professional), you are actually working in the application to complete a task in the exam and are able to use most of the application’s features. (Exceptions may include Help, Share, New, and Open. None of these application features are needed to complete the exam.) The work performed in the application is scored directly, and for this reason, the application must be installed on the testing computer.
For Live-with-the Application exams (e.g. Autodesk Certified User), you are given a task and then use the application to determine the answer. You then enter the answer into the exam interface for scoring. The application must also be installed on the testing computer.
Is there a certain way a task must be completed in the test for you to get credit?
Our exams are designed to assess if candidates know how to accomplish a task. Unless a question designates a specific method of completion, you should be able to complete the task as if you were using the application in a non-exam setting. Our scoring is based on the end result and not on the steps used to get it.
Scoring
Do you get partial credit on questions/tasks within the exam?
Each item on the certification examination is worth one point unless noted. Even a drag and drop item where you move multiple objects is worth one point unless the item indicates that you will receive partial points.
Are item scores weighted?
No. Each item on the certification examination is worth one point unless noted. Even a drag and drop item where you move multiple objects is worth one point unless the item indicates that you will receive partial points.
Am I penalized for answering incorrectly?
No. You either receive a point for the correct response or you do not receive a point. Entering an incorrect response only keeps you from receiving a point on that item. It will not deduct points from your score.
I scored zero in one of the sections. How is this possible?
During the creation of a certification examination, subject matter experts define what knowledge, skills, and abilities should be assessed. These qualities are evaluated as to functional importance and broken into sections. If skills within a section are considered essential to possess, it will contain more questions than a section considered less fundamental. It will also have questions considered to require a higher degree of subject knowledge. Therefore, each section has a varied number of questions which also vary in level of difficulty.
When reviewing your score report, it is important to keep in mind that the total percentages of all sections will not equal 100%. The percentages merely indicate the percentage of questions you answered correctly within the individual section and are not a direct indication of whether you will pass or fail the certification examination as a whole. For example, you may get 100% in three sections that only had one question but get 25% in a section that had eight questions. Overall, you only answered five of eleven questions correctly so you would not pass this certification examination. Conversely, you could also get 0% in a section that only contains one question and still pass the exam with a high score.
Your score report is useful to gauge your level of knowledge of topics included in the certification examination. This can be correlated back to the Objective Domain.
What does my score report mean?
During the creation of a certification examination, subject matter experts define what knowledge, skills, and abilities should be assessed. These qualities are evaluated as to functional importance and broken into sections. If skills within a section are considered essential to possess, it will contain more items than a section considered less fundamental. It will also have items considered to require a higher degree of subject knowledge. Therefore, each section has a varied number of items which also vary in level of difficulty.
Your score report is useful to gauge your level of knowledge of topics included in the certification examination. This can be correlated back to the Objective Domain for the certification examination to reference what skills are assessed in each section.
Why do you report scaled scores?
JVIDÊÓÆµ reports scaled scores so that candidates who have to retake a certification examination can determine if their performance is improving. The actual cut score (the number of items you need to answer correctly) is based on input from a group of subject matter experts who review the difficulty of the questions in relation to the expected skills of the target audience. As a result, the number of items that you have to answer correctly varies depending on the difficulty of the questions delivered when you take the exam; this ensures that regardless of which combination of items you see, the evaluation of skills is fair—if you see a more difficult set of questions, the number of correct answers needed to pass is less than if you see an easier set of questions. As a result, providing a simple percent correct wouldn't provide useful information to someone who had to take the exam multiple times and saw different combinations of questions with different levels of difficulty.
Because the number of correct answers needed to pass varies based on the difficulty of the questions delivered, if you see a difficult combination of questions, your performance may actually be higher in relation to the passing standard even though you completed fewer questions (in other words, a lower percentage) correctly than if you saw an easier set of questions. Scaled scores simplify your ability to evaluate improvements in your performance over time. This is a standard practice across the certification and licensure industry.
-Contributed by Liberty Munson, Microsoft Psychometrician
If I did not pass, what can I do?
Prioritize the skills that you should practice by focusing on the content areas where your exam performance was the weakest. Additionally, you may want to review the Objective Domain for the exam.
When you are ready to retake the exam, schedule an appointment as you normally would. Note that you must pay for each exam you retake and follow the posted retake policy.
-Contributed by Liberty Munson, Microsoft Psychometrician
How does the exam scoring work? What does my score mean?
If you pass an exam, it simply means that you have demonstrated competence in the skill domain. In addition, scores of candidates who pass cannot be compared to determine if one candidate is more competent than another; higher passing scores do not mean higher levels of competence. The same is true of failing scores; lower failing scores do not mean lower levels of competence. If you pass the exam, you have demonstrated competence regardless of your score; if you fail, you have not demonstrated competence.
JVIDÊÓÆµ exams are designed so that the total score can be used to make a pass/fail decision (in other words, to show whether the candidate has demonstrated competence in the skill domain measured by the exam). Our exams are not designed with the intent to provide diagnostic feedback about your skills, and steps are not taken during the exam development process to support that level of reporting.
-Contributed by Liberty Munson, Microsoft Psychometrician
If I receive the same score every time I retake the same exam, does this imply an error in the result computation?
No. Receiving the same score on multiple attempts does not indicate that the program computing the results is in error. It is not uncommon for candidates to obtain similar or identical scores on multiple attempts of an exam. This consistent result demonstrates the reliability of the exam in evaluating skills in this content domain. If this happens on multiple attempts, you may want to reconsider how you’re preparing for the exam and seek other opportunities to learn and practice the skills measured by the exam.
-Contributed by Liberty Munson, Microsoft Psychometrician
How do we score our exams and our items? What does 700 mean? Why do we scale scores rather than reporting percent correct?
The actual number of questions that you need to answer correctly in order to pass an exam is determined by the difficulty level of those questions that you get when you sit an exam and our expectations of the skills and abilities of the target audience. We then transform that number into a scaled score of 700. We rely on subject matter experts to help us determine the skills and abilities that we expect of qualified candidates as well as to estimate the difficulty level of each question in relationship to those expectations. We use a combination of methods (Angoff, etc) to set the passing score.
Cut scores are used to help a candidate know if they are improving. The actual number of questions you need to answer correctly is based on the difficulty of the questions that you see when you take the exam. A scaled score ensures that regardless of which combination of questions you see, the evaluation of your scales is fair. If you see a more difficult set of questions, the number of correct answers to pass is less than if you see an easier set of questions. More importantly, scaled scores let you track your progress over multiple attempts. If you see a difficult combination of questions your performance may actually be higher in relation to the passing standard even if you answered fewer questions correctly then if you saw an easier set. Scaled scores simplify your ability to evaluate improvements in your performance over time. This is a standard practice across the certification and licensure industry.
The score that you get on an exam doesn’t reflect the percent of questions you got correct on an exam. Your score is also scaled to be in relation to the passing standard that we have scaled to 700. As long as it is above 700, then we know that you have demonstrated competence in the content domain. The scaled scores range from zero to a thousand. Your score is a simple mathematical conversion of the number of questions you answered correctly to the same scale that is applied to the passing score when it is scaled to 700.
What if I score 850, does that mean I am more qualified than someone who scores a 750? Not necessarily. JVIDÊÓÆµ doesn’t set the passing score to make those types of judgements. If you pass, we are simply saying that you have demonstrated the skills and abilities needed to demonstrate competence in the technology given our target audience. Higher scores don’t necessarily equate to more or better skills. This is why we don’t report scores on your transcripts. The only person that knows your score is you.
-Contributed by Liberty Munson, Microsoft Psychometrician
If there are multiple ways to solve a problem, will I get credit if I answer using any of those ways?
Yes. Scoring is set up such that all possible correct answer combinations receive credit (except in the case of best answer where multiple answer choices might be correct but only one is best given the technical and business requirements outlined in the question). For example, if you are asked to put steps to complete a task in order but the order of two steps doesn't matter, our scoring algorithms take this into account. In other words, you will get credit if you put A before B or B before A.
-Contributed by Liberty Munson, Microsoft Psychometrician
What score do I need to pass an exam?
Most JVIDÊÓÆµ certification exam scores are reported on a scale of 1 to 1000. The passing score for our certification exams is 700. The actual cut score percentage is determined by a group of subject matter experts and each certification exam is scaled such that the passing score is 700. Any score of 700 or greater is a "pass." Any score below 700 is a "fail." (Exams scaled from 1 to 100 with passing score scaled to 70.)
The actual number of items you need to answer correctly in order to pass is determined by a group of subject matter experts in conjunction with a psychometrician. The passing score is based on the knowledge and skills needed to demonstrate competence in the skill domain and the difficulty of the questions that are delivered to a candidate.
-Contributed by Liberty Munson, Microsoft Psychometrician
Should/Can I use exam scores to effectively grade my students?
The JVIDÊÓÆµ content development team employs criterion-referenced standard-setting procedures for the certification pass/fail decision that have been developed based on universally-accepted psychometric practices. JVIDÊÓÆµ certification exams are designed to measure skills on an individual basis, rather than in relation to another person or group. Our commitment is to promote certification rather than use individual scores as the relevant point of comparison.
To summarize, we do not recommend using the actual exam score to indicate a final grade for your students. We create a certification examination to demonstrate a sufficient level to pass, not to differentiate the skill level between students.
Program specific FAQs
Adobe Certified Professional
Candidates are being certified in an Adobe software program, yet on some exams they are asked questions about project management or questions unrelated to the use of the software. Should there be a different test for those questions, such as the ESB certification?
The Adobe certifications are built as industry recognized certifications, which means a certified individual would be ready to go into a career using the software. In our partnership with Adobe, it was decided that we would include several items that related to working in the graphic design/arts field and not necessarily specific to the application. While these items are not related to the software, they are core principles that will help a candidate be successful as they engage in client driven projects.
More information on the exam objectives.
Do we need a specific version of the Adobe applications on our computers to administer exams?
Autodesk Certified User (ACU)
The Revit MEP exam used to be one certification examination that covered the three Mechanical, Electrical and Plumbing subjects. JVIDÊÓÆµ and Autodesk decided to create two certification examinations with Mechanical and Electrical as the main focus, but leave a mix of items regarding plumbing on both exams to cover general MEP material.
Please review the certification examination objective domains as a reference for the specific topics covered on these exams:
Revit MEP: Mechanical Objective Domain
Revit MEP: Electrical Objective Domain
Are my answers case sensitive?
No, you can use capitals or lowercase letters in your response. For example, if you want to use the response of "Answer", then any of these options will score: "Answer", "answer", or "ANSWER".
How much leeway do examinees have when inputting a string for an answer on an ACU certification examination?
In trying to give a reasonable leeway for what we consider to be a correct answer, we allow for the exact way that the software states information, but also provide several variations, including abbreviations, conjunctions and shortened versions. However, we cannot anticipate every way a candidate might enter their answer. Therefore, the best practice is to enter your response in the way it is stated in the software or examination item.
When asking for measurements do they want the dimension tool used or the actual distance tool? For example, in one question if you use the dimension tool, it came out as 9/32 but if you use the actual distance tool it comes up with 11/16.
If you are required to use a specific tool to find your answer, the question will clearly state that you need to use that tool. If a tool was not specified in the question and using two different tools will possibly give different answers, the exam is constructed so that either answer would be considered correct.
Where can I find the project files for my Autodesk exam?
It depends on which version of the exam you take. The newer Next Generation exams load the files for the candidate.
In the exams where the candidate needs to manually opens the files, the data file location is C:\Autodesk Exams\folder of exam you are taking. Be sure to use this folder to open the data files. Some exams (Revit, for example) require application libraries or families. These application libraries can be found in the U.S. Imperial or Metric Library folders.
This information is found in the exam tutorial, the Help menu, and in the top left hand corner of every question. A lot of the exam files are similarly named so you will want to pay particular attention to the file name listed in the exam and in the list of files.
Can we use dual monitors for the ACU exams?
It depends on which version of the exam you take. The newer Next Generation exams allow the use of multiple monitors. If the computer has multiple monitors, Test Candidates might want to use the Restore Down button within the exam to allow them to move the Autodesk application to a second monitor. They can then widen the exam panel to make the most effective use of the extra screen real estate. However, the exam panel will be resized to its default width each time they click Next, Back, or Go to Summary.
Autodesk Exam Readiness Guide
If a question does not specify an option to use in the scenario presented, you should leave everything set to the default selection to complete the task.
How do I toggle between the exam and the Autodesk application?
Use Alt-Tab during the examination to switch between the Autodesk application and the exam window. You may move the application window and click on the exam. You can also simply click the portion of the Exam Window that appears at the bottom of the screen to return to the exam question.
In Autodesk (ACU), "Alt+Tab" is not working to switch between the exam and the application, what can I do?
When taking older version of the ACU exams in English (ENU), you may use the icons on the toolbar located on bottom of the screen to navigate quickly between Compass and the ACU application. Please review the tutorial for detailed information on the new toolbar. If for any reason the toolbar fails to move you back and forth between the exam and the application, the keystrokes below can be utilized.
- Windows: ALT+PageUp or ALT+PageDown
- Mac: Opt+FN+ up arrow
- Chromebooks: You must use the Autodesk toolbar
Microsoft Office Specialist (MOS)
My MOS exam was over but then it took me to a review screen. It restarted the time with 7 minutes. Was this due to a technical error that affected my score?
In the Microsoft Office Specialist exams, each item has a button to ‘Leave feedback after exam’. If you see exam items after your exam ends, you were taken to the review screen where you are able to give feedback about specific items in the exam. During this process, you are given 7 minutes to provide feedback. Any actions taken during that review do not affect the answers already submitted by the exam engine as your results have already been stored.
In the Excel Expert exam, the formula guide was instructing to separate the categories by a semi-colon (;) and not by a comma (,). Is this correct?
Our certification examinations use the version of Microsoft Office installed on the testing computer for all software operations and checks. As noted, a comma is used as a separator in most English versions of the Excel application, but a semi-colon is used in some other localized applications which used a comma rather than a decimal to separate values. With whichever version of the software was installed on your computer, an error message would be displayed and the formula would not be accepted if the wrong separator was used. If you did not receive such a modal error and a calculated value was displayed, any failure to score would be due to the arguments placed into the formula and not the separators used. In addition, the instructions for the Excel certifications do not display any formula prompts within the task statement.
Why was the address book missing in my Outlook 2016/2019 exam?
We have seen this happen with a few of our customers using Windows 10 and Outlook 2016/2019. Fortunately, a simple change to your Outlook settings should resolve the issue. This setting can be modified even while a candidate is taking an exam.
- In Outlook 2016, click on People (in the bottom pane for 2016 and the left-hand pane for 2019).
- Right-click on your contacts folder in the left-hand pane.
- Click on Properties.
- Click on the Outlook Address Book tab.
- Check (tick) the box Show this folder as an e-mail Address Book.
- Save the changes made by clicking on OK.
Why does Outlook seem harder to pass than the other MOS exams?
The JVIDÊÓÆµ content development team uses industry best practices to establish the number of items included on each certification examination and the pass/fail designation.
Compared to other MOS exams, Outlook requires a higher percentage of questions answered correctly to be at the passing level, as determined by our subject matter experts, and validated by beta and continued live certification examination result analysis. So, a candidate will need to complete more items correctly as a percentage to pass the Outlook Certification Exam.
When the candidate passes all the requirements for the MOS Associate or Expert certification, is there anything they need to do or will the system recognize they have met the requirements? How do they get the certificate?
JVIDÊÓÆµ’s system is designed to recognize when the MOS Associate or Expert Certification criteria has been met. The candidate should see the MOS Associate or Expert Certification listed in their transcript. However, these designations will not show on reports for the CATC as they are not certification examination themselves.
See the Microsoft Office Specialist certification page for more details.
Can I use the ‘Tell me what you want to do’ feature in a MOS exam?
Yes. However, the minimally qualified candidate should not need to use this feature.
I saw a pop-up message during my exam telling me to close all open dialog boxes and was not sure what I was supposed to do. Was that an error?
This message is intentional: it prompts candidates to close any open dialog boxes when submitting projects in MOS exams, reducing errors and crashes during transitions. Ironically, this code can sometimes block you and your students. If the message appears with no visible dialog, mouse focus may be on a chart or graph—clicking an adjacent cell before submitting usually resolves it. After three unsuccessful attempts, the exam driver advances to the next project. Adjusting focus helps minimize issues caused by open dialogs.

The candidate was not able to complete two questions about a 3D model. The file did not exist. I have seen this on other exams, and it does not work.
There was a recent change to the Word application that removed the 3D Objects special folder in Windows. If this happens, you would need to navigate to the Q drive to find the 3D Objects folder as seen in this screenshot:
We have tried to redirect candidate exams to do this automatically but some builds of Microsoft Word may not properly complete this action. You would then need to navigate to the Q drive manually as described. Another option would be for you to take the Office 365 version of this exam.
Learning materials
Does your exam content align with the content in available learning materials?
We encourage all of our publishing partners to create learning materials that are aligned to both the exam objectives and the software versions. JVIDÊÓÆµ only sells learning materials that have a high degree of alignment.
How do the CertPREP Practice Tests, powered by GMetrix questions correlate with the actual JVIDÊÓÆµ certification questions?
Both CertPREP practice tests and JVIDÊÓÆµ’s certification exams test on the content within the exam’s objective domain. GMetrix strives to dedicate the same number of test questions on an objective as does the certification exam. Practice test questions are about the same level of difficulty as the certification exam questions.
Given the exam time limits, neither the certification exam nor the practice test can possibly cover everything found in all of the objectives. For example, one objective might require that a student know skills A, B, and C. The certification exam may test on skill A. The practice test may only test on skill B. In other instances, the certification exam and practice test cover the same skills. The degree to which they correlate exactly varies and is proprietary.
A test candidate should have a strong knowledge of the entire objective domain to pass the certification exam. Passing a practice test is a valuable indicator of this knowledge, however, to increase certification success we recommend test candidates incorporate in their test preparation both JVIDÊÓÆµ Learning Materials and CertPREP Practice Tests.
What percentage should my students be scoring on their CertPREP Practice Tests that will indicate when they are ready to take the JVIDÊÓÆµ certification exam?
Most teachers recommend that their students pass each of the CertPREP Practice Tests with an 80-90% before attempting the certification exam. There are usually at least two tests per title. It is important, however, that test candidates do not rely solely on practice tests for their only source of preparation. While obtaining a high practice test score may indicate one’s readiness to take the certification exam it does not guarantee test candidates will pass the certification exam.
Is there a study guide available on your website for students for an exam? If not, how can they study for the exam? I don’t want to buy an online class.
The best place to start is to review the exam’s objective domain. We do have some free study guides available for some of our exams. To see our learning products, including free study guides, visit our website: Certifications > (Choose Your Program)> Learn. In addition to online courses, we may offer ebooks and printed textbooks. Your sales representative can guide you to the best learning product to fit your needs.
Exam prep
As an instructor, what should I be teaching my students for them to be able to certify?
JVIDÊÓÆµ certification examinations are designed to measure proficiency in certain knowledge, skills and abilities of a subject. Instead of teaching to pass a certification examination, we recommend that students are taught to be proficient users of the specific technology. The objective domain for a certification examination is a comprehensive overview of those the knowledge, skills and abilities for certification.
Where can I find a list of the concepts addressed in the exams?
Objective domains are a comprehensive set of specific and measurable knowledge, skills, and abilities that are the basis for the development of both the certification exams and learning products.
Localization
What exams are available in my language?
You can find this information on our Exam releases/languages page. This page is devoted to keeping all audiences up to date with our existing and upcoming exam product and learning product releases. Planned release dates listed here are subject to change.
Developing a certification examination: