JVIDÊÓƵ

Compass Cloud technical requirements (Test Candidates)

In-Center: The JVIDÊÓƵ Authorized Testing Center (CATC) is responsible for setting up the Compass Cloud desktop application used by Test Candidates taking In-Center exams. You cannot use Compass Cloud: In-Center from home and must take your exam in-person at a CATC, with you and the Exam Administrator (Proctor) in the same room. Your CATC will provide you with your unique Access Code.

Remote: Compass Cloud: Remote can only be used when you cannot be in the same room as the Exam Administrator (Proctor). You are responsible for installing the application, which you will be prompted to perform from the exam launch link your CATC will send you. You will receive the link, your Access Code, and instructions via email from your CATC when using this solution.
 

• Laptop or Desktop with Windows 10, Windows 11, or Mac OS X Sonoma 14.x or higher
  • Remote Windows & Mac users only: You will need the ability to download and execute a program file from your browser
• Chromebook with a current operating system (OS)
  • Chromebooks (all users): Local Admin Rights are required to deploy the Google Play Store App (or local Admin permissions) for managed Chromebooks
• The language of the OS on the testing workstation must match the exam language of the scheduled session
• Full keyboard and a 2-button mouse
• Recommended minimum screen resolution of 1280 x 800
• The preferred internet browser is Chrome. Edge and Safari are also acceptable
• Compass Cloud: Remote only - Webcam (for identity & environment check)
• A bandwidth download speed of at least 10Mbps (for In-Center users, your CATC will be responsible for ensuring your bandwidth; for Remote users, Test Candidates must check their own - see blue note below)

Scheduling an exam session

All scheduling with either In-Person or Remote will be performed by your Exam Administrator (Proctor). Your JVIDÊÓƵ Authorized Testing Center (CATC) will provide you with the date/time, Access Code, software, or links required to launch your exam and facilitate your exam delivery.

Session Time

When using the Compass Cloud solution please note that there are two time limits you need to be aware of when taking your exam (for In-Center exams, session time is only applicable to Live-in-the-Application [Adobe, Autodesk, or Microsoft Office Specialist] exams; for Remote exams, session time is applicable to all exam types). You must arrive and be ready to test at least 5 minutes prior to your scheduled start time no matter which exam you are taking.

• Session time: the amount of time the virtual machine is active (approx 2 hours) or until you finish the exam and disconnect from the session
• Exam time: the actual timed portion you have to complete the certification exam - between 45-60 minutes for all standard exams

Session time is used to log in, enter your Access Code, verify your information, perform a diagnostic, ask the Exam Administrator (Proctor) any questions, review the tutorial, take your exam, review your results, send feedback, or to complete other, similar tasks. If you begin later than 30 minutes to your scheduled session, you will be locked out and need to reschedule the exam as there may not be enough overall time to complete all session time tasks as well as the exam itself. Session time includes exam time.

Important info

Please review these items prior to your scheduled exam session to ensure the ideal testing experience. For detailed instructions on the use of the Compass Cloud desktop software for Test Candidates, please review the next section along with the user guides:

• In-Center exams: You must take your exam in-person at a JVIDÊÓƵ Authorized Testing Center (CATC) using the Compass Cloud desktop app, which will be set up for you by the center.
• Your Exam Administrator (Proctor) will schedule the appointment for your session.
• Review the Tutorial of the exam you signed up for prior to your appointment; doing so will allow you to save more session time by skipping the tutorial just before starting the actual exam timer.
• You will need your JVIDÊÓƵ login/username and password and the Access Code provided to you by the Exam Administrator (Proctor). Please have this information ready before your scheduled exam time. If you have lost your username or password . Test your credentials by logging in to the and verify that the profile/transcript of that account is where you want your exam results to be associated.
• You will have to reschedule your exam if you begin later than 15 minutes after your scheduled start time. You should be in your seat ready to go at least 5 minutes prior to the scheduled start time, but will not be able to launch your exam until the Exam Administrator (Proctor) is ready.
• If you are using a voucher, your CATC may ask that you pre-assign it to yourself. See instructions.
• Make sure your Exam Administrator (Proctor) knows the exact exam title and version year you wish to take. After the session is scheduled, this information cannot be changed and would require a new session to be scheduled which may need to occur at a later date. If you have merely been given an incorrect Access Code to another exam title that is being administered within the exact same session, you can click the "Change exam" button after logging in to the Compass Cloud app and enter a different Access Code.
• Compass Cloud is available to Test Candidates with ADA accommodations in the form of extended time only - see FAQs for details.

User training

Below is a summary for using Compass Cloud (In-Center or Remote) as a Test Candidate. Please review all available training materials before joining your first session. For a detailed and illustrated look at the entire process for Test Candidates, refer to the user guides below.

1. The Exam Administrator (Proctor) will provide you with the Access Code needed to begin your exam.
2. In-Center Windows & Mac users: At the scheduled session time, launch the Compass Cloud application from the desktop.
3. In-Center and Remote Chromebook users: At the scheduled session time, launch the Compass Cloud Google Play Store app.
4. Remote Windows & Mac users: At the scheduled session time, click on the "exam launch link" contained in the email sent to you by your Exam Administrator (Proctor).
5. Remote users only: Confirm your identity and environment with your Exam Administrator (Proctor).
6. Immediately upon launching the desktop application, the computer will go into lockdown and you will not be able to alt-tab or access any other programs. You may exit the app by clicking Close Window at the bottom of the screen, but only up until the exam launches right after leaving the lobby, at which point you will need to finish or time out of the exam to exit.
7. Log in using your JVIDÊÓƵ username and password.
8. Enter your Access Code (XXX-XX-XXX).
9. Confirm your information is correct.
10. Read and agree to any terms & conditions.
11. If your Exam Administrator (Proctor) is not ready, you will wait in the lobby until the have logged in on their end and unlocked you.
12. When ready, you will be presented with a "Start exam" button. Click the button, read the tutorial, then begin your exam.
13. Review your exam summary, feedback, score report, My Pathway progress, then exit Compass Cloud by clicking the "End Exam Session" button which will return you to the desktop.

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User Guides

• In-Center Test Candidate Guide
• Remote Test Candidate Guide

Frequently asked questions

Q: What format are your virtual machines and what does that mean for using keyboard commands?
A: Although Compass Cloud can be used with a Windows, Mac, or Chromebooks computer, the virtual machine that you connect to for LITA exams will be Windows-based. See the user guides in the previous section for more information on equivalent keystrokes for commands sent via the keyboard.

Q: What happens if I try to join a session before the session is active?
A: You will be presented with a notice that you cannot join until 5 minutes prior to the scheduled start time.

Q: What if I have not received my session info by the time my session has begun?
A: When using Compass Cloud: In-Center, your Exam Administrator (Proctor) could provide you with your Access Code immediately preceding your start time and still have no issues launching your exam since you will be in-person. With Compass Cloud: Remote, your Access Code will be emailed to you. The most important detail here is that your Exam Administrator (Proctor) scheduled you for the correct exam title.

Q: I have logged in but need to exit the Compass Cloud application, how do I do that?
A: In Windows and Mac you can click the "Close Window" button/link in the footer of the application. For Chromebooks, you can click the "X" in the top right-hand corner. Please note that after you exit the Lobby and enter the actual exam, you cannot exit until the exam has been completed and scored.

Q: My computer froze, how do I get back to my exam?
A: In case of a power outage or hard freeze, etc., on your local workstation, quickly restart the computer, launch the Compass Cloud desktop application again (or click on the "exam launch link" in your email, sign in, enter the same Access Code, and you will be prompted that you have an exam in-progress. Click the "Enter exam" button to resume. Please note that since your exam is occurring in the cloud, the exam timer will continue while you are disconnected. As such, prolonged outages may result in you having to reschedule your exam.

Q: I require an ADA accommodation; can I still apply for one with Exams from Home?
A: Yes. ADA accommodations are supported in the Compass Cloud solution in the form of extended testing time for pre-approved candidates. However, accessibility tools such as JAWS and other screen readers are not supported. JVIDÊÓƵ’s Compass for Windows and Compass for Mac locally installed solutions still support all forms of accommodations detailed on our ADA page.