Contact CATC customer service

JVIDÊÓƵ has three ways to contact customer service for JVIDÊÓƵ Authorized Test Centers (CATCs) within the United States. During holidays, support hours may be reduced or closed. Use this page if you are interested in:

  • CATC onboarding and training
  • Assistance with downloading software
  • Customer service inquiries concerning your test center

Live Chat

Phone

Email

Live Chat

Chat is available Monday - Friday: 6am - 5pm (Mountain Time)

Live chat
 
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Phone

Telephone support is available Monday - Friday: 6am - 5pm (Mountain Time)

  • (888) 999-9830
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Email

This email is for use by JVIDÊÓƵ Authorized Test Centers (CATCs) inside the United States only contacting customer service. If you are located outside of the United States, contact one of our Solution Providers for assistance. If you need technical support, please visit our CATC Technical Support page.

Please email customerservices@certiport.com if you are contacting us after normal support hours. In your email, be sure to include your first and last name, JVIDÊÓƵ ID number, and what we can help you with.

We aim to respond within one business day of receiving your query.

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