Test Candidate services
Find contact information for test candidates within the United States. During holidays, support hours may be reduced or closed.
Live Chat
Chat is available Monday - Friday: 6am - 5pm (Mountain Time)
Phone
Telephone support is available Monday - Friday: 6am - 5pm (Mountain Time)
Email
This form is for test candidates inside the
United States only. If you are located outside of the U.S., contact one of our
Solution Providers for assistance.
We aim to respond within one business day of receiving your query. Upon receipt, your submission will be reviewed by the Customer Service Team. At that time, they will either answer your question, request additional information, or route your request, concern, or comments regarding your exam experience to the appropriate department for further review and, when applicable, a response.
If your request, concern, or comment—including all administrative complaints, appeals, complaints against certified individuals, or issues related to your exam experience—is routed for departmental review, it will be evaluated. If a response is warranted, you will receive it within 10 business days of submission. This response may include the outcome of the evaluation, a request for additional information, or an estimated timeline if more time is required. Once a response has been issued, it will be considered final, and no further review will take place.
Please complete all of the fields marked with an asterisk (*).
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