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Organization Administrator training
Training is available for new or existing JVIDÊÓƵ Organization Administrators (Org Admins). Whether you are a brand new JVIDÊÓƵ Authorized Testing Center (CATC), looking for a quick refresher, or are interested in a new product or feature, please take advantage of our training & tools:
Videos & documentation:
Instructional web pages:
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Test Candidate registration
All Test Candidates are required to register and maintain a JVIDÊÓƵ account. Learn how to register as a new user.
Note: Each Test Candidate should only create one account to be used for all JVIDÊÓƵ exam programs.
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Credential management and recovering usernames and/or passwords
Ensure that all Test Candidates know their usernames and passwords and have tested them prior to sitting for the actual exam. If the Test Candidate has not logged in recently, we recommend that they update their JVIDÊÓƵ account with our new security question feature for potential password recovery. In addition to managing their credentials, we recommend that they routinely change their password for added security.
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Creating Exam Groups
If your CATC will be using Exam Groups, they should be created prior to testing. Test Candidates will need to know and enter the Exam Group number as part of the exam launch process. Using this feature is optional, so if Exam Groups are not being employed, the field may be left blank.
Note: When using our virtual solution (Compass Cloud), the Exam Group is pre-selected by the CATC member scheduling the exam session and the Test Candidate will not have to enter it, but it's still helpful for the Test Candidate to know their Exam Group number to ensure it matches what they have been told.
Note: If you see the "User has not accepted the Proctor agreement" statement next to a user listed on the Associations page, the individual will need to accept the Proctor agreement. You will need to check the proctor box on the Associations page after this has been completed.
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Test center activation
Ensure your CATC has an active status. to the website (a.k.a Portal), change your role to Organization Administrator then view what it says under Account Status (towards the middle of the page on the right side). If it says anything other than "Active" please contact Customer Service.
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Accepting the Site License agreement
If your CATC has purchased a Site License, the License Agreement must be accepted before testing may occur.
How to Accept the Site License Agreement:
- Select the Organization Administrator role from the drop-down menu.
- Mouse over the MyJVIDÊÓƵ tab then choose Licenses.
- Accept the agreement in the Site License Agreement section.
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Program activation
In order to deliver an exam, your CATC account must have an active status for each individual program you wish to administer.
How to check if you have an active program status:
- Select the Organization Administrator role from the drop-down menu.
- Click on the MyJVIDÊÓƵ tab.
- In the Program Information section, ensure that the status is listed as Active for any applicable program(s) your CATC will be administering.
- If a program is not listed as Active, please contact sales or the JVIDÊÓƵ Solution Provider in your country for activation requirements.
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Checking for available exams
An Organization Administrator or Organization Member can view details about exam your CATC has purchased such as remaining quantity and when they expire.
How to check the available inventory of exams:
- Select the Organization Administrator role from the drop-down menu.
- Mouse over the MyJVIDÊÓƵ tab, then click Exam Inventory, Vouchers, or Licenses (different CATC payment methods).
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Accepting the Proctor agreement after registration
If a user needs to become a Proctor but did not perform that option when originally creating their JVIDÊÓƵ account, they can accept the Proctor Agreement at any time from within their Profile. In addition to becoming a Proctor by accepting the agreement, you must also be associated to a CATC and designated as a Proctor in order to administer exams on behalf of the CATC (see next steps below).
How to accept the Proctor Agreement:
- Select any role from the drop-down menu.
- Select My Profile in the upper right hand corner.
- Select the Roles tab.
- Select the Become a Proctor link.
- Read and accept the Proctor Agreement.
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Designating proctors
If you need to add proctors to your CATC account, you can do this at any time prior to your testing event. A user may also be associated to your CATC first (steps 1 through 6 below), then accept the Proctor Agreement (Step 9), and then finally be designated as a Proctor (see below).
How to assign proctors:
- Select the Organization Administrator role from the drop-down menu.
- Mouse over the Org Profile tab and choose Associations.
- Using the Find Users search tool, enter the First Name, Last Name, Login, or E-mail Address of the user you are adding to your organization, and click Submit.
- In the results list, click the Last Name of the person you would like to add as a Proctor.
- A checkmark must be placed in the proctor box in order for them to proctor exams on behalf of the CATC.
Note: If you see the "User has not accepted the proctor agreement" statement next to a user listed on the Associations page, the individual will need to accept the proctor agreement (see Step 9 above). You will need to check the proctor box on the Associations page after this has been completed.
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Verify exam delivery solutions
JVIDÊÓƵ currently has the following exam delivery systems: Compass for Windows, Compass for Mac, Compass Cloud: In-Center and Compass Cloud: Remote. The system needed will depend on which exams you will be administering along with your technical capabilities and environment. Ensure you are using the correct delivery solution by viewing the information on the following page:
Confirm you are using the correct exam delivery solution