Contact Global CATC technical support

JVIDÊÓƵ has three ways to contact the global technical support team for JVIDÊÓƵ Authorized Test Centers (CATCs). During holidays, support hours may be reduced or closed.


Live Chat

Phone

Email

Live chat

Chat is available Monday - Friday: 6am - 5pm (Mountain Time)

Live chat
 
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Phone

Telephone support is available Monday - Friday: 6am - 5pm (Mountain Time)

  • (888) 999-9830
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Email

This email is for use by JVIDÊÓƵ Authorized Test Centers (CATCs) contacting technical support. If you need customer service or would like to contact the on boarding team, please visit our CATC Customer Service page.

Please email technicalsupport@certiport.com if you are contacting us after normal support hours. In your email, be sure to include the following:

  • Describe the issue and at what point the error appears
  • JVIDÊÓƵ Exam Name (if applicable)
  • Your first and last name
  • JVIDÊÓƵ email address (if different from the one you are sending from)
  • Phone number on JVIDÊÓƵ profile
  • Country
  • Name of school or business
  • JVIDÊÓƵ ID number
  • JVIDÊÓƵ username
  • Operating system
  • RAM
  • Microsoft Office version
  • Installed AntiVirus
  • Do you have complete local admin access to the machine?

We aim to respond within one business day of receiving your query.

Important
Support links
Exam information